Complaint #1: Real puts icons all over the place.
Real's current software lets you choose where it puts icons. During installation, you choose among three possible locations for icons. Real won't put any icons where you don't want them. (one caveat is if you are on a broadband connection you will get a free Rhapsody trial icon for our award winning music service - if you don't want this, just drop it into the trash can on your desktop and it's gone forever.  We are working on getting this into the install process within the next two weeks so you can choose not to get that one as well.)

Complaint #2: You made it hard to find the free RealPlayer.
The free RealPlayer is easy to find. You can find it with no more than two obvious clicks from the top www.real.com page, but for Car Talk folks there's a special shortcut to the free RealPlayer!

Complaint #3: The player associates with every media file there is.
RealPlayer leaves this up to your choice, too. During installation, we ask you what media types you want to play using the RealPlayer—and we stick to what you say. If you install another player that takes a media type that has already been associated with RealPlayer, we will ask you the next time you launch RealPlayer if you want to revert to what you told us during installation— and then you can tell the RealPlayer to never ask you again. Additionally, you can change your preferences through the RealPlayer's "Tools>Preferences" tab any time.

Complaint #4: Real was trying to sell me stuff.
RealPlayer 10 lets you turn off all content and sales messages — those little windows with messages from us that show up in the player or a message window while you are using your computer. You can very easily do this during the initial setup of the player, or later by changing your preferences. If you want to receive some kinds of messages, but not others, you can say so. You can even turn off the message that notifies you that an upgrade of the player is available, though we think you should leave at least that one on.

Complaint #5: RealPlayer was filled with pop-ups
Pop-ups are gone from the RealPlayer. So long! Some of our content partners may have pop-ups as part of their web pages and these may appear in the player as you navigate to websites. Internet Explorer may make it look like the pop-ups are from us, but they're not.

Complaint #6: Real was installing other programs and unwanted junk We don't install anything without very explicitly asking you. There are no hidden check boxes or 'below the fold' offers that are on by default. If we have something that we feel might be of interest to you, we will ask you explicitly in the install process and enable you to choose to not install it.