Newtonville Service Station (www.newtonvilleservicestation.com) (Newton, MA) Mechanic(s): Eric & Ron
911 Washington Street , Newton, MA 02460 617-244-9610
Features and Specialties:

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Survey results:

They are always honest
They are competent
The repair price is always reasonable
They fix the problem the first time
They complete the work in a timely manner
They respond well when they screw something up
They take the time to explain the problems and necessary repairs
The shop is located in a safe neighborhood
The hours of operation are convenient for customers
They treat male and female customers in the same manner
They are near public transportation (or provide loaners, shuttle bus, rides as needed)

Reviewers Comments:

Excellent car repair shop. I highly recommend it. You can't go wrong with these 2 brothers.

The Newtonville Service Station was opened in 1954. It is currently being operated by the original owner's two sons who remind me of Click and Clack, the car talk guys. In fact I originally thought that they were Click and Clack, until I saw Click and Clack's pictures on-line. Anyways the two brothers work on all makes and give very fair prices, excellent work and are always ready to accommodate you. I have a 1991 Honda Civic that they have worked on several times. Their work was never needed to be redone, and my car always runs smooth. As a woman they treat me with respect and always provide me with the best information about my car even taking the time to show me what they are talking about. These guys are the most honest and knowledgeable mechanics around. I really recommend them as does the rest of my family, friends who also visit them.

Eric & Ron are completely honest & repair my car just like they would their own. I have been going to them for years. It's a family business & they are not out to make a fortune on their customers. They are very fair (much less expensive than the dealers) and have always come up with the problem very quickly. They also are just really nice people. I TOTALLY trust them and over the 12 or more years I have gone to them, I have always been completely satisfied. I feel like I have the best repair guys any where!!

I feel very lucky to have such a great repair shop in my neighborhood. The owners are pleasant, knowledgeable & honest and the experiences I've had to date with repairs they've made to my 97 RAV4 have been nothing but positive.

Not long after buying 4 new tires from them (great Nokia tires that they recommended), one developed a flat while driving along a CT highway. While waiting for the replacement to come in, they mounted an extra tire I had on the wheel to have available as a spare. They didn't know whether or not the tire company was going to cover the replacement so after mounting it, they didn't charge me and told me they'd call when they had an answer. A week later they called to say that there was no charge - not even for the two tire mountings & balancing.

I stopped in here with an EVAP code on my 2002 Toyota ECHO. Once I went in to ask about an estimate the man at the desk was up front and said his shop was not the best to figure that out. He then gave me the address of another shop near by which is better suited with a smoke machine to find EVAP code cracks. I'd definitely go there again, they seem very honest.

I've been going to n'ville service for about 15 years,with my 96' Honda,and my Mercury Sable 05' as well as a 66'Mustang project car they helped me repair. Always very honest and helpful the repairs and service are the best. It's also very nice to see how well elderly people are helped - very courteous and understanding. Ron and Eric are the best!

I've been a customer of Ron and Eric for many years now, having brought them a variety of cars with a variety of problems. Most notable would be my 1998 Jetta that plagued 911 Washington St all too often. I happened to live around the corner from the shop when I got this car, and would often have this awful car towed to their lot - and stroll in the following morning to let them know what it was doing there yet again. Its not that their repairs ever failed - this was truly a bad car. I've since moved on to a Subaru - and while I am a less frequent visitor now, I still trust only one shop with big jobs like brakes or even those mystery grinding/scraping noises. Ron and Eric are incredibly helpful and honest - it is very hard to find a shop like this - I'm sure glad I found it!

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